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Return and Refund Policy

This Return and Refund Policy outline the professional standards and procedures for Glidedart. We are dedicated to providing clear, transparent guidelines for our decorative items, ensuring full alignment with the Personal Data Protection Act (PDPA) of Singapore and Google Ads merchant requirements.

Our Commitment to Transparency

At Glidedart, we value the trust you place in our decorative collections. To maintain a fair environment for all our patrons in Singapore, we have established a definitive framework regarding how we handle item discrepancies, damages, and reversals.

This policy ensures that every customer understands their rights and our obligations from the moment a delivery is completed at your doorstep.

Eligibility for Returns

We provide a 30-day return window that begins on the day your order is delivered. This period allows you sufficient time to inspect your decorative pieces. However, to maintain high operational standards, we do not accept returns, exchanges, or refund requests due to a change of mind or personal preference shifts.

We encourage you to be completely sure of your choice before finalizing your purchase .

Returns are strictly reserved for the following circumstances:

  • The item arrived with physical damage.
  • The item received is incorrect or does not match your order confirmation.
  • The item has a significant manufacturing defect.

Reporting a Discrepancy

If you receive a decorative item that is damaged or incorrect, please initiate the process by emailing our support team at support@glidedart.com . To help us resolve the matter efficiently, please include your order details and clear photographic evidence of the issue. Our team is available to assist you from 9:00 AM to 5:00 PM SGT, Monday through Friday .

The Collection Process

Once your request is validated, Glidedart will arrange for a courier to pick up the item from your Singapore address. Unlike many retailers, we do not believe in passing logistical burdens to our customers when an error has occurred on our end. Therefore:

  • No Shipping Costs: We cover the full cost of the return pickup.
  • No Restocking Fees: We do not apply any administrative or restocking charges for these returns.
  • Doorstep Convenience: The collection will be coordinated at a time that fits your schedule within our logistical operating hours.

Inspection and Validation

Upon the return of the item to our facility, our quality team performs a comprehensive inspection. This process takes exactly 24 hours from the moment the item reaches us. We examine the condition of the piece to confirm the reported damage or error.

Once this internal review is complete, we will contact you via email with the outcome and the proposed resolution.

Resolution Options

Depending on the results of the inspection and our current inventory, we offer two primary solutions:

1. Replacement: If the item is in stock, we will prioritize sending a new, inspected unit to your address at no additional cost.

2. Full Refund: If the decorative item is unavailable or the damage is beyond repair, we will issue a complete refund of the purchase price.

Refund Mechanism and Timelines

Because Glidedart operates exclusively on a Cash on Delivery (COD) basis, we do not store or have access to your sensitive identifiers at the point of sale. To facilitate a refund, the following steps are taken:

  • Bank Details Request: We will reach out to you via our official email (support@glidedart.com) to request your bank account information for a direct transfer.
  • Processing: Once we receive your details, we initiate the bank transfer immediately.
  • Reflection Period: It typically takes 5 to 6 business days for the amount to be reflected in your bank account. This duration depends entirely on your specific banking provider’s internal processing speeds.

Order Cancellations

You maintain the right to cancel your order as long as the item is still within our possession during the 2-day packaging and shipping phase. However, once the product has been dispatched to our logistics partners for delivery within Singapore, the order cannot be halted. In such cases, the delivery must be completed, and the payment must be collected as per our COD terms.

Geographic Limitations

Please be reminded that all return and refund services are available only within Singapore. We do not facilitate any part of this policy for locations outside of our primary operating region.

Compliance and Support

This policy is designed to be completely compliant with global advertising standards, ensuring that there are no hidden fees or misrepresenting terms. If you have any further questions regarding our procedures, please reach out to us during our live support hours.

We are happy to help ensure your experience with Glidedart is seamless.

Contact Email: support@glidedart.com

Working Hours: 9:00 AM to 5:00 PM SGT, Monday through Friday